Privacy Policy
YOUR PRIVACY: OVERVIEW
If you are a consumer in the United Kingdom ("UK"), European Economic Area ("EEE") or Switzerland, this data protection declaration ("Privacy Policy") explains how we process your personal data when you shop at our stores, access or use our websites, register for and attend events, interact with us on social media or otherwise interact with us. 57-59 Long Acre, London, WC2E 9JL and our affiliates and subsidiaries, including lululemon Athletica Inc., lululemon UK Ltd., lululemon USA Inc. and lululemon Athletica Canada Inc. (collectively “lululemon," "Us," or "us') are the data controllers of the personal data we process about you.
Please note that we may provide different or additional privacy notices in connection with certain activities, programs and offerings. For example, this Privacy Policy does not apply to consumers located outside the UK, EEA and Switzerland. For more information about our privacy practices in other jurisdictions, please see the privacy policy available in our stores or posted on our website for that jurisdiction.
Please review this Privacy Policy from time to time to ensure that you understand how we process your personal information and the choices you have regarding that processing.
REVISIONS TO THIS PRIVACY STATEMENT
lululemon reserves the right to change this Privacy Policy from time to time. If we make changes, we will notify you by changing the date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you (for example, by adding a statement to the homepages of our websites or by sending you a notice).
Collection of personal data
In this privacy policy "personal data" means any information about an individual whose identity is obvious or can be directly or indirectly verified.
We collect your personal information in connection with your access to and use of our websites, your purchases of our products or services in stores or online, or when you provide us with personal information through other channels or media, such as an event registration service. In particular, we collect personal data directly from you in connection with the following activities:
Registering for an account or filling out forms on our websites or in our stores (this includes information you provide when you make a written or verbal request for additional information about our products or services, or agree to receive our email newsletters or login marketing communications or coupons);
complete a profile or upload destinations to our websites;
Interaction with us on social media, e.g. B. tagging us and/or our products or allowing us to follow your profile on social media;
buy products or services from us; provide design or product feedback or other submissions to us;
requesting information or assistance from us, including correspondence with our customer service team and via social media;
Participate in or respond to surveys or requests for opinion, feedback and preferences about our products and services;
Participate in or register for events, consumer contests, sweepstakes and other promotions;
Use of other features of our websites which are offered from time to time and which may require such information in order to use the feature.
We collect the following types of personal information in connection with the activities described above: your name, username, password, email address, street address, telephone number, credit and debit card numbers (with expiration dates), personal preferences , goals and any other personal information you choose to include in your profile or other communications with us.
When you access and use our websites, we also automatically collect information, including personally identifiable information, using cookies, pixels and local storage. The information we automatically collect includes your IP address, browser type, access times, pages viewed, frequency of your visits to our websites, the routes you take to access our websites, and the use of any of our hyperlinks available on the websites. This helps us to provide you with a good experience while browsing our websites and allows us to improve our websites. For detailed information about the cookies we use and the purposes for which we use them, please visit ourCookies policy
You may be given the option to link your social media account to our social media account (eg on Facebook). If you link your social media account to our social media account, the social media service may share certain data about you and your activities with us in accordance with its privacy policies and your privacy settings for its services. When we receive information about you in this way, we combine that information with personal information that we collect directly from you.
Use of your personal data
In general, we use your personal information to respond to your inquiries, complete your requested transactions, maintain and customize your account and our interactions with you, and provide, maintain, and improve our products and services. The specific purposes for which we process your personal data are set out below:
To manage your online account and profile (the legal basis for this processing is our legitimate interest in better understanding users' needs and expectations and improving our website);
To provide you with products and services, which includes processing payments, sending you notifications about your purchases, and processing exchanges and returns (the legal basis for this processing is the performance of the sales contract between you and lululemon);
To administer or administer an event, contest, sweepstakes, sweepstakes or other promotion in which you have entered (the legal basis for this processing is the performance of the contract between you and lululemon in relation to such contest, sweepstakes, sweepstakes or other promotion which not promotion);
To respond to your communications, including to resolve issues with our websites (the legal basis for this processing is our legitimate interest in providing you with a functional website);
To analyze your use of our websites and to personalize your experience on our websites (the legal basis for this processing is our legitimate interest in better understanding users' needs and expectations and improving our websites);
To develop and manage lululemon's business and operations (the legal basis for this processing is our legitimate interest in understanding purchasing behaviour, improving our choice of products and services and finding ways to develop and improve our business);
To measure your social media engagement with our brand (the legal basis for this processing is our legitimate interest in understanding the effectiveness of our marketing strategies);
To detect, investigate and prevent fraudulent transactions, errors, negligence, breach of contract and other illegal activities and to protect against harm to the rights, property or safety of lululemon and our users, customers, employees or the public, including through the use of video surveillance systems (the legal basis for this processing is our legitimate interest in preventing fraud, error, negligence, breach of contract and other illegal activities and in protecting and protecting our facilities, customers, employees and the public);
To comply with our legal obligations, including our tax obligations, those relating to the prevention of fraud and money laundering and those necessary to enable you to benefit from any legal rights or requests or regulatory regulations (the legal basis for this processing is compliance with the our legal obligations under EEA and Swiss laws, such as those relating to tax, money laundering and terrorist financing and consumer protection laws);
To provide you with opportunities to purchase products or services that we believe may be of interest to you, supplementing the information we collect about you with information from third parties (the legal basis for this processing is our legitimate interest in providing you with information about products and services). that may be of interest to you, unless applicable law requires us to obtain your consent, in which case we will).
DISCLOSURE OF PERSONAL INFORMATION
We do not share personal information about you with third parties, except in the following cases:
The. Our Affiliates and Subsidiaries.We share your personal information with our holding company, subsidiaries and affiliates, including lululemon Athletica Inc. lululemon usa inc. and lululemon Athletica Canada Inc., for the purposes described in the “Use of Your Personal Information” section ABOVE. As our holding company, subsidiaries and affiliates are located worldwide, please note that these disclosures include cross-border transfers of your personal information as described in the "Transfers" section BELOW.
B. Our Service Providers.We share personal information with third parties who provide services to us, including customer support, web hosting, information technology, payment processing, product fulfillment, fraud prevention, direct mail and email delivery, contest administration, events , sweepstakes and promotions and analysis Services. We only share personal information with service providers who need it to perform services for us. As our service providers are located around the world, please note that these disclosures include cross-border transfers of your personal information as described in the "Transfers" section BELOW.
C. Corporate Transactions.Personal information may be disclosed or transferred as part of or during negotiations for a purchase, sale, lease, merger, merger or any other type of acquisition, sale, securitization or financing to which lululemon is a party.
D. Professional counselors.We share personal information with our legal, financial, insurance and other advisors in connection with the types of corporate transactions described above or in connection with administering all or part of lululemon's business or operations.
It is. Compliance with Laws.We share personal information when we believe it is reasonably necessary to comply with applicable law or legal process (including requests from public authorities), to respond to complaints (including requests from you relating to your purchases at lululemon) or to protect personal rights, property or safety. from lululemon, our users, employees or the public.
F. Consent.We share personal information with third parties when we have your consent to do so. For example, if you choose to participate in certain interactive areas or features of our websites, such as, for example, to create a public profile and post your goals, you consent to us sharing that information with other users of our websites.
G. Third Party Advertising Partners:as described in the “Third Party Providers” section ABOVE, we may share personal information we collect, including about your use of the Apps and Services, with our advertising partners to allow them to better target the ads displayed on a lululemon Service and/or to personalize. on another website or application that you are using. Some of our third-party advertising partners act as joint controllers of your personal data with lululemon or as independent data controllers and therefore treat shared data in accordance with the terms of their own privacy policies. This means that while we provide information to you in this privacy notice, you must contact the relevant third party if you wish to exercise your privacy rights in relation to shared data. For more information, including how the third party enables you to exercise your privacy rights and subsequently process your information, please see the third party's privacy policy.
Our third-party partners currently include:
Facebook:Co-responsible:https://www.facebook.com/about/privacy
Rakuten:Independent controller:https://go.rakutenadvertising.com/hubfs/Website-Privacy-Policy-English.pdf
T-shirts:Co-responsible:https://www.teads.com/privacy-policy/
Criteo:Co-responsible:https://www.criteo.com/privacy/
DATA SECURITY
We implement physical, technical and managerial measures to protect personal data against loss, unauthorized access or processing, alteration, disclosure, damage, alteration, destruction or other misuse. Unfortunately, the transmission of information over the Internet is not completely secure or private. You understand that any messages or information you send to our websites may be read or intercepted by others. If you have any concerns about the security of personal information that lululemon collects, please contact us.HERE.
DATA TRANSFER
For the reasons set out in this Privacy Policy, the personal information we collect may be transferred to and stored or otherwise processed at our holding company, affiliates, subsidiaries and service providers outside the UK, Switzerland and the EEA, including (but not limited to) in the United States, Canada or Australia. We also transfer Personal Information to service providers that process Personal Information for us in the United States, Canada and elsewhere (for example, Amazon Web Services processes information for us at various data center locations, including those listed atHTTPS://AWS.AMAZON.COM/ABOUT-AWS/GLOBAL-INFRASTRUCTURE/).While you are in another jurisdiction for processing, your personal data may be accessed by the courts, law enforcement agencies and national security agencies of that jurisdiction. These jurisdictions may not offer the same level of data protection as your home jurisdiction and may not be considered by the European Commission as providing an adequate level of protection for personal data.
We ensure that personal data transferred outside the UK, EEA and Switzerland is held to at least the same level of security and protection as personal data by signing Standard Contractual Clauses adopted by the European Commission as required by applicable law. Copies of the standard contractual clauses we use to facilitate this data transfer are availableHEREEHERE. Transfers to Canada are made in accordance with the decision of the European Commission2002/2/EGDecember 20, 2001 and approved by the UK Government.
retention of your personal information
We retain personal information only for as long as necessary to achieve the purpose for which that personal information was collected, unless applicable law requires a different retention period. We also retain personal information for as long as you have your account or as necessary to provide you with services or products, or (in the case of any contact you may have with our Guest Education Center) as long as necessary to provide you with support-related reporting and analysis. of trends. Where reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms of Service, lululemon may also retain Personal Data as necessary after an account has been terminated or is no longer required for service services is required. Unless otherwise required by applicable law, lululemon will take reasonable steps to destroy or permanently anonymize the personal information it holds when such personal information is no longer necessary for the purpose for which it was collected.
third party websites
Please note that our websites contain links to third party websites which are not controlled or operated by lululemon. If you follow a link to any of these websites, please note that these websites have their own privacy policies and lululemon accepts no responsibility or liability for these policies. Please review these policies before providing any personally identifiable information when visiting these third parties. Party websites.
YOUR PERSONAL DATA RIGHTS
Subject to certain limitations and exceptions, you have the following legal rights in relation to our processing of your personal data:
Right to provide information:You have the right to request information about how we process your personal data.
An access right:You have the right to request access to or a copy of the personal data we process about you.
Right of rectification:You have the right to request that we correct or supplement inaccurate or incomplete personal data that we process about you.
A right to erasure:You have the right to request that we erase your personal data.
A right to restriction of processing:You have the right to request that we restrict the processing of your personal data so that we can store it but not otherwise process it.
A right to data portability:In certain circumstances, you have the right to request that we provide the personal data you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transmit this data to another controller without interference from lululemon.
A right to object to processing:You have the right to request that we stop processing personal data about you. For example, if your personal data is processed for the purposes of email marketing, you have the right to object to such processing at any time by clicking on the “unsubscribe” link at the bottom of such marketing communications.
The right to withdraw your consent:Where our processing is based on your consent, you have the right to withdraw that consent at any time.
The right to file a complaint:You have the right to complain to a supervisory authority about our privacy practices. You can do this by contacting the supervisory authority in your country.
If you wish to exercise any of these rights, or if you have any questions or concerns about our privacy practices or procedures, you may write to the Data Protection Officer at the addresses below.
Questions or Comments
Questions or comments about this Privacy Policy and/or privacy practices should be directed to usHere.