Create resource accounts for Teams rooms and shared devices - Microsoft Teams (2023)

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This article describes the steps to create resource accounts for shared spaces and devices, including steps to set up resource accounts for Microsoft Teams Rooms on Windows, Teams Rooms on Android, Teams Rooms on Surface Hub, and Hot Desking on Teams displays.

Microsoft 365 resource accounts are mailboxes and team accounts for specific resources, such as rooms or projectors. These resource accounts can automatically respond to meeting invitations using the rules defined when they were created. For example, if you have a public resource, such as a meeting room, you can set up a resource account for that meeting room that automatically accepts or declines meeting invitations based on calendar availability.

Each resource account is unique to a single Microsoft Teams Rooms installation or Teams Hot Desking deployment.


Microsoft 365 resource accounts are not the same as Teams resource accounts. Teams resource accounts can be used with call queues and automated assistants to answer calls from external phone numbers. Microsoft 365 resource accounts are associated with Exchange Online mailboxes and allow you to book shared resources such as rooms, projectors, etc.

If you want to learn more about Teams resource accounts, seeManage resource accounts in Microsoft Teams.


When using the Microsoft Teams dashboard, the Teams Rooms resource account will be logged into Teams Rooms and the associated Teams dashboard.


Skype for Business

If you want to enable your resource account to use Skype for Business, seeDeploy Microsoft Teams Rooms with Skype for Business Server

before you start

To require

Depending on your environment, you need one or more roles to create resource accounts.

environmentrequired role
Azure Active Directory
Global administrator or user administrator
active directory
Active Directory enterprise administrator, domain administrator, or delegated permissions to create users. Azure Active Directory Connect sync permissions.
online chat
Global administrator or Exchange administrator
Server replacement
Exchange organization management or recipient management


If you're creating a resource account for Teams Rooms, the resource account's UPN must match the resource account's SMTP address.

What license do you need?

In the next step, you'll create a resource account for your Teams Rooms console. You'll need to purchase a license before doing this, as each resource account you want to associate with the Teams Rooms console requires a Teams Rooms license.

Follow the steps below to purchase a Teams Room Basic or Teams Rooms Pro license, which you can assign to your resource account in a later step. For a comparison between Teams Rooms Basic and Teams Rooms Pro licenses, seeTeams Rooms license update.


If you have multiple Teams Rooms consoles, we recommend purchasing a Teams Rooms Pro license for each console. Teams Rooms Pro licenses enable more advanced Teams Rooms remote management and analytics, allowing you to build more consistent and reliable Teams Rooms and meeting experiences.

  1. go toMicrosoft 365 admin centerAnd log in with an account with global administrator privileges.
  2. In the Management Center, go toBilling>buy the serviceSide.
  3. existbuy the servicepage, enterteam roomin the search box and press enter.
  4. to chooseDetailunder nonebasic team roomLubProfessional Team Room.
  5. Select the number of licenses you want to purchaseSelect the number of licenses.
  6. Choose below how often you want to be billedChoose your billing frequencythen clickpurchase.


You can purchase up to 25 Teams Rooms Basic licenses. Any additional licenses purchased after 25 years must be Teams Rooms Pro licenses.

You can purchase a Teams Rooms Basic license for the Teams Rooms console and then relicense that console to Teams Rooms Pro. First, make sure you have a Teams Rooms Pro license available, then follow the instructions inChange the apps and services that the user has access to.

Create a resource account

Each Microsoft Teams Rooms device requires its own resource account. The resource account is the account that Teams Rooms devices sign in to, and it's the account that users in your organization invite to book Teams Rooms.

When you create a resource mailbox, you can specify whether to allow recurring meetings, whether the room automatically accepts invitations, how many days in the future it accepts invitations, and more.


When naming resource accounts, we recommend using the standard naming convention at the beginning of the email address. This will facilitate the creation of dynamic groups to simplify management in Azure Active Directory. For example, you can use "mtr-" for all resource accounts that will be associated with Microsoft Teams Rooms.


We recommend that you create all resource accounts using Exchange Online and Azure Active Directory.

You can automatically configure recommended Teams Rooms resource settings bySurface Hub and Microsoft Teams Rooms Automation Setup Guide.

Create a resource account using a method from one of the following tabs:

  • In the Microsoft 365 admin center
  • through internet communication
  • Use an Exchange server
  • Modify an existing Exchange room mailbox
  1. Sign in to the Microsoft 365 admin center.

  2. Provide admin credentials for your Microsoft 365 tenant.

  3. To gorescuein the left panel, then selectroom and facilities.If these options are not available in the left pane, you may need to select themshow allFirst.

  4. to chooseadd resourcesCreate a new resource account. Enter your account's display name and email address, then selectrescue.

  5. By default, resource accounts are configured with the following settings:

    • Allow recurring appointments
    • Automatically reject meetings that exceed the following limits
      • Booking window (days): 180
      • Maximum duration (hours): 24
    • Automatically accept meeting requests

    If you want to change them, selectEdit booking optionsbefore you chooseclose.If you want to change them later, go torescue>room and facilitiesselect a resource account. then downbooking options, to chooseedit.

  6. To gouser>active user, then select the room you created to open the properties panel.

  7. Then assign a password to the resource account. In the panel, selectReset your password.

  8. Requiring users to change passwords on shared devices can cause sign-in issues. UncheckRequire this user to change their password on first loginand chooseReset your password.

You may also need to apply a bandwidth policy or a conference calling policy to this account. You can set the mailbox policy in a later step.


If you're only using this resource account to reserve a seat and automatically accept or decline invitations, you're all set. If you are using this resource account for PSTN calls, seeMicrosoft Teams add-on licensedetermine what license it requires.

Configure the mailbox properties

You can improve your Teams Rooms meeting experience by customizing how resource accounts respond to and process meeting invitations. Using Exchange Online PowerShell, you can set the following resource account properties:

  • Automatic processing:automatically acceptMeeting organizers receive room booking decisions directly, without human intervention.

  • Add organizer theme:$falseThe meeting organizer was not added to the subject of the meeting request.

  • Delete comment:$falseKeep any text in the message body of an incoming meeting request. This is required to support external team and third-party meetings for one-click join.

  • Delete topic:$falseContains the subject of incoming meeting requests.

  • Support for external conference messages:$trueSpecifies whether to process meeting requests from outside the Exchange organization. External team meetings are required andthird party meeting.

  • Remove private attributes:$falseMake sure the private flag sent by the meeting organizer in the original meeting request remains intact.

  • Add additional answers:$trueThe text specified by the AdditionalResponse parameter is added to the meeting request.

  • Additional response: "This is a Microsoft Teams room!"Additional text to add to the meeting acceptance response.

You must be connected to Exchange Online PowerShell to configure these properties. For more information, seeConnect to Exchange Online PowerShell.

Once connected to Exchange Online, PowerShell can be usedConfigure calendar processingOrder.

The following example sets the propertyConference room 01Resource Account:

Set-CalendarProcessing -Identity "ConferenceRoom01" -AutomateProcessing AutoAccept -AddOrganizerToSubject $false -DeleteComments $false -DeleteSubject $false -ProcessExternalMeetingMessages $true -RemovePrivateProperty $false -AddAdditionalResponse $true -AdditionalResponse"这是Microsoft Teams 会议室!”

Disable password expiration

As with any Microsoft 365 account, newly created resource accounts are set to expire automatically after a certain period of time. However, if the resource account's password expires, the Teams Rooms device it's signed in to won't be able to sign in again after the expiration date.

To avoid having to reset the resource account password and then log back into each Teams Rooms device, you can disable password expiration for that account.


environmentthe password never expiresis a requirement for sharing Microsoft Teams devices. If your domain rules prohibit the use of non-expiring passwords, you must create an exception for each Teams resource account.

Follow the steps in one of the tabs below to disable password expiration:

  • Azure Active Directory 2.0
  • Azure Active Directory 1.0
  • Active Directory (lokalny)

First, connect to Active Directory PowerShell:


then lookSet your password to never expire.

In this example, the password for never expires.

设置 AzureADUser-ObjectID DisablePasswordExpiration

Assign meeting room licenses

After you create a resource account, you must assign a license to it. The resource account requires a Microsoft Teams Rooms Basic or Teams Rooms Pro license to sign in to the Microsoft Teams Rooms device. For more information, seeMicrosoft Teams Rooms license.


Microsoft Teams Rooms Basic and Microsoft Teams Rooms Pro are the two available SKUs for shared room devices, including Teams Rooms. Teams with hot desking displays require a boardroom license.

To assign licenses using the Microsoft 365 admin center:

  1. Sign in to the Microsoft 365 admin center.
  2. Provide admin credentials for your Microsoft 365 tenant.
  3. To gouser>active user.
  4. Select the resource account you created earlier.
  5. In the right pane, selectLicenses and Applications.
  6. increaselicenseselect the license you bought earlier.

next step

meeting policy

You may need to apply custom network, bandwidth, or conferencing policies to this account. For more information on network and bandwidth policies, see.For Teams Rooms, we recommend setting the meeting policy bandwidth to 10Mbps.

For collaboration, open PowerPoint Live, whiteboard and share notes. It is recommended that you enable the "Meet now in a private meeting" meeting policy setting. You might want to create meeting rules to customize attendee and guest settings for Teams Rooms. For example, review lobby settings, such as which attendees are automatically allowed into meetings. For more information about Teams meeting policies, seeManage meeting rules in Microsoft Teams.


There are no unique requirements for enabling resource account calls. Enable resource accounts for connections the same way you enable regular users.


We recommend disabling voicemail for shared devices by assigning a call policy to the device's resource account. LookMake calls and forward calls in Teamsknow more information.

To help users schedule meetings in Teams rooms more easily, you can create room lists and locations in Exchange Online.

The Exchange Room List and Outlook Places are used to control which resource accounts (and their associated Teams rooms) appear in the Outlook Room Finder. Room Finder is a feature in Outlook that helps users find rooms closest to them, rooms available for booking, and rooms matching other criteria such as monitored availability.

A room list is a special type of Exchange distribution group that lets you group resource accounts (and their associated team rooms) in a meaningful way. For example, you might want to create a room list for all rooms in every building on campus.

Outlook Places allows you to set specific properties for resource accounts and their Teams rooms. Some properties you can set include:

  • architecture
  • City
  • capacity
  • Is the location wheelchair accessible?
  • Audio, video and display name

Using a combination of the list of rooms and location attributes selected by the user, the Room Finder in Outlook will display a list of rooms available for booking. To get the most out of room and place lists, create room lists based on place attributes, such as buildings. For example, set the city and building attributes for each resource account, then add each resource account to the building list. When a user tries to select a room to book, Outlook displays a list of cities and rooms available in each city.


Each resource account must have the location property set. If these properties are not set, specifically city, building, and capacity, these rooms will not appear as available booking options, even if they are in the list of rooms.

To create a list of rooms, followCreate a list of rooms.

To configure location properties for resource accounts, seeSet the location.

Related articles

Set up an account for Microsoft Teams Rooms

Scheduling for Microsoft Teams Rooms

Deploy Microsoft Teams chat rooms

Manage Microsoft Teams chat rooms

Licencjonowanie Microsoft Teams Rooms

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